Frequently asked questions
Tap on the “Tasks” to find the tasks that you already participate in and search for the new tasks that fit your demographics.
You’ll receive a notification as soon as there’s a new task for you to participate in. Make sure you allow Billo.app to send you notifications, so you won’t miss any.
Please reach out to us via “Contact Us” in the app, so we can check what’s going on.
It will be delivered to your address provided on your Billo profile. Make sure you’ve entered it correctly.
Once you’re confirmed for the task, you’ll see “Submit content” button instead of “Apply”. Tap on it and you’ll see empty spaces, designated for videos you’re expected to create.
9:16 – vertical,
↔️ 16:9 – horizontal,
???? 1:1 square,
4:5 vertical.
Tap on the video you want to remove and you’ll see “Delete” and “Show” buttons appear. Delete the video and upload the correct one.
Please reach out to us via “Chat” in the app, so we can check what’s going on.
Once your content is approved, you’ll see a green checkmark in the upper right corner, next to each video. You’ll also receive a notification, so make sure these are enabled as well.
Giveaway is the value of the products you’re given to create content for the task. Payout is the money reward for the content you’ve created or posts you’ve published.
The payout for content is cleared every two weeks for all the content units that are approved by the payment day. Payments are made to your Paypal account, so make sure to update your profile with your Paypal information.
Payments are made to your Paypal account. Make sure you’ve entered the correct Paypal address to the Payment info section in the app.
Awesome! We appreciate your insights about the app and your experience using it. Can you shoot us a message through “Contact us” in the menu? We’d love to hear your ideas.
In 99% of the tasks, you don’t need to return the product. It is yours after your video was approved. Only in some tasks, you can be asked to return the product, however, this will be mentioned in the task description and you will receive the return label inside the package together with a product.
You need to make a video in 3 days after the product is delivered to you.
