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Mobile Faq
Mobile Faq2023-08-16T12:00:26+00:00

Frequently asked questions

Where do I find tasks?2022-09-13T14:55:57+00:00

Tap on the “Tasks” to find the tasks that you already participate in and search for the new tasks that fit your demographics.

How do I know if there’re new tasks available?2022-09-13T14:56:17+00:00

You’ll receive a notification as soon as there’s a new task for you to participate in. Make sure you allow Billo.app to send you notifications, so you won’t miss any.

I was invited to a complete a task, but I can’t see it in the task list. What do I do?2022-09-13T14:56:38+00:00

Please reach out to us via “Contact Us” in the app, so we can check what’s going on.

How will I get the product for the task?2022-09-13T14:56:59+00:00

It will be delivered to your address provided on your Billo profile. Make sure you’ve entered it correctly.

How do I upload videos for the task?2022-09-13T14:57:19+00:00

Once you’re confirmed for the task, you’ll see “Submit content” button instead of “Apply”. Tap on it and you’ll see empty spaces, designated for videos you’re expected to create.

What is an aspect ratio?2022-09-13T14:58:16+00:00
The aspect ratio of a video is the ratio of its width to its height. Each task has specific requirements for it and you can always look it up on the task description. They vary in between these:

↕️ 9:16 – vertical,

↔️ 16:9 – horizontal,

????  1:1 square,

↕️ 4:5 vertical.

I’ve uploaded the wrong video. How can I change it?2022-09-13T14:58:39+00:00

Tap on the video you want to remove and you’ll see “Delete” and “Show” buttons appear. Delete the video and upload the correct one.

The task shows that I am late to upload, but I haven’t received the product yet, what should I do?2022-09-13T14:59:01+00:00

Please reach out to us via “Chat” in the app, so we can check what’s going on.

How do I know if my content was approved?2022-09-13T14:59:20+00:00

Once your content is approved, you’ll see a green checkmark in the upper right corner, next to each video. You’ll also receive a notification, so make sure these are enabled as well.

What is Giveaway and Payout?2022-09-13T14:59:40+00:00

Giveaway is the value of the products you’re given to create content for the task. Payout is the money reward for the content you’ve created or posts you’ve published.

When do I get paid?2022-09-13T14:59:59+00:00

The payout for content is cleared every two weeks for all the content units that are approved by the payment day. Payments are made to your Paypal account, so make sure to update your profile with your Paypal information.

How do I get paid?2022-09-13T15:00:19+00:00

Payments are made to your Paypal account. Make sure you’ve entered the correct Paypal address to the Payment info section in the app.

I’d like to offer an improvement.2022-09-13T15:00:36+00:00

Awesome! We appreciate your insights about the app and your experience using it. Can you shoot us a message through “Contact us” in the menu? We’d love to hear your ideas.

Do I need to return a product after my video was approved?2022-09-13T15:00:55+00:00

In 99% of the tasks, you don’t need to return the product. It is yours after your video was approved. Only in some tasks, you can be asked to return the product, however, this will be mentioned in the task description and you will receive the return label inside the package together with a product.

How many days do I have to create a video?2022-09-13T15:01:12+00:00

You need to make a video in 3 days after the product is delivered to you.