Customer Success Manager (US Hours, Remote) 1pm – 10pm GMT+2
Lithuania only.
Who are we?
We’re the #1 platform in the U.S., with over 200,000 videos delivered to 22,000+ brands, including Google, Perplexity, Bic, Monday.com, Crocs, Adore me and $10M paid to video creators. Billo is a data-driven, AI-fueled tech, that solves every inch of creator marketing, from creative collaboration to precision performance.
- Official Meta and TikTok Creative Exchange partner
- A fast-growing startup with strong fundamentals, operating in a competitive US market
- Focused on product-market fit by helping brands get results through high-quality creator content
About the role:
We’re growing and looking for a Success Manager who’s confident, proactive, and thrives on helping clients succeed. If you’re great at building relationships, solving problems, and creating value for clients – this one’s for you!
What we are looking for:
- Client-facing experience. You’ve worked directly with clients—whether in sales, support, partnerships, or a similar role. Experience in a startup environment is a strong plus
- Relationship-builder. You’re skilled at earning trust, understanding goals, and creating long-term value for clients
- Clear communicator. You’re fluent in English and Lithuanian, clear in writing, and confident on client calls
- Strategic thinking. You anticipate needs, connect the dots, and offer thoughtful, relevant solutions
- Detail-oriented. You stay organized, catch the small stuff, and consistently deliver on time
- Digital marketing curiosity is a bonus. If you’re familiar with—or eager to learn—metrics like opens, clicks, and conversions, that’s awesome
What you’ll do:
- Manage and grow relationships with your assigned clients—from onboarding to success
- Understand client goals, track their progress, and offer strategic suggestions
- Identify and act on upsell opportunities to help clients scale their success
- Proactively resolve issues and reduce churn by keeping clients engaged and supported
- Work closely with internal teams (support, product, creators) to ensure a seamless client experience
- Represent the voice of your clients and share insights that help shape product development
What We Expect:
We live by 4 core values: Accountability, Growth Mindset, Collaboration, and Startup-Pace Ownership.
We count on you to embody these values and help strengthen Billo’s culture.
Why Billo?
At Billo, we’re building a culture where creativity, collaboration, and ownership thrive. Here’s what you can expect:
- Opportunity to work in one of Lithuania’s fastest-growing startups
- 2,000–2,500 EUR GROSS salary + performance-based bonuses
- Private health insurance (after probation) with coverage across medical and wellness needs
- Karma points! Cash out rewards like a PS5, a Kindle, or anything you like by supporting your teammates
- Flexibility to work remotely or from our pet-friendly office in Sapiegos park
- Freedom to test ideas, improve processes, and actually make an impact
- A supportive team that cares about results and your well-being
- Full-time position. 1pm – 10pm (GMT+2 time zone)
Ready to join us?
If this sounds like your kind of environment and you’re excited to build digital experiences that make a difference — let’s talk!
Send your LinkedIn URL or CV to: Gabrielė Bernotė, Head of Customer Experience, Customer Success Team Lead
Please answer this in your email:
- What kind of client relationships have you fostered so far?
- What do you find crucial when building long term business relationships?
- What motivates you most at work?
Note: applications submitted in any other way will not be considered.
