GIFs feature short and soundless clips of video content that loop continuously and don't require anyone to press play.

A mashup is a video that combines different elements from several videos. This mashup will be created by the Billo motion graphics team from all three videos that you will get with this offer. See an example!

After we receive your order, you will get a promo code that must be entered when submitting tasks for videos and additional services that correspond to your pack type. Shopify Product Starter Pack: 3 basic 30-second testimonial videos and 1 basic 30-second how-to or unboxing video with photo add-on. Shopify Scale Starter Pack: 3 basic 30-second video ads with add-ons (animated captions, logo, and call-to-action). You don’t need to create tasks for mashups or gifs. If services that do not come with your pack are chosen (such as motion graphics or longer video duration), we will deduct the difference from your card on file.

FAQs Archive - Page 12 of 24

Q: How long does it take to get a video?

Usually, the turnaround time for videos is 7–12 days after the product is in the creator's hands. Product delivery time may vary from time to time due to the shipping process.

Q: I have more questions. How do I get help?

Find more advice and answers in our Help Center . If you still have questions, feel free to contact our customer support via live chat on the platform.