FAQs Archive - Page 21 of 24

Q: The task shows that I am late to upload, but I haven’t received the product yet, what should I do?

Please reach out to us via “Chat” in the app, so we can check what’s going on.

Q: I’ve uploaded the wrong video. How can I change it?

Tap on the video you want to remove and you’ll see “Delete” and “Show” buttons appear. Delete the video and upload the correct one.

Q: What is an aspect ratio?

The aspect ratio of a video is the ratio of its width to its height. Each task has specific requirements for it and you can always look it up on the task description. They vary in between these: 9:16 – vertical, ↔️ 16:9 – horizontal, ???? 1:1 square, 4:5 vertical.

Q: How will I get the product for the task?

It will be delivered to your address provided on your Billo profile. Make sure you’ve entered it correctly.

Q: I was invited to a complete a task, but I can’t see it in the task list. What do I do?

Please reach out to us via “Contact Us” in the app, so we can check what’s going on.

Q: How do I know if there’re new tasks available?

You’ll receive a notification as soon as there’s a new task for you to participate in. Make sure you allow Billo.app to send you notifications, so you won’t miss any.

Q: Where do I find tasks?

Tap on the “Tasks” to find the tasks that you already participate in and search for the new tasks that fit your demographics.

Q: What if I’m unsure which pack is the best for me or if I have other questions?

Please ping us at packs@billo.app . We’ll guide you through our past experiences with similar companies, analyse your exact situation and develop the best possible solution.