FAQs Archive

Q: How to write a logical script?

Focus your Instagram video ad on one clear idea and align every second of the video around it. Keep the message simple and deliberate, as most ads are under one minute. With Billo, you can use proven winning ad structures, leave the creative details to the video creators you hire, or manually plan every scene if you want full control.

Q: Can I get help with writing the script?

Yes. With Billo, you can either use Winning Structure to quickly guide the scripting process or leave the creative details to the video creators you hire. You also have the option to manually set up scenes and fully control the script if you prefer

Q: How much should I include in the script?

Keep your UGC Facebook ads script short and focused. Aim to communicate one strong key idea combined with a clear CTA, so that every second drives the message forward. To make scripting even easier, Billo’s Winning Structures help you quickly combine hooks, concepts, and CTAs into engaging, high-converting Facebook video ads.

Q: Can I discuss my needs with a Billo representative?

Email us at packs@billo.app and we will advise you on your specific situation, helping come up with the best possible solution based on your marketing needs.

Q: Can I order a bigger Pack?

If you need a bigger Pack that is not listed in this page, please contact us at packs@billo.app and we will do our best to find a possible solution based on your requirements.

Q: Where can I view my Billo balance?

Log in into your Billo account and click the arrow next to your profile in the top right corner. Then select “Wallet” and you will see the funds you have in your Billo balance.

Q: Is my pack refundable?

Yes, we offer a money-back guarantee if you are not able to select a creator within 30 days of your first task creation. For larger packs, you can enjoy an enhanced refund policy and get a full refund within 30 days, no questions asked. Request a refund by contacting Customer Support through our in-platform chat or via email at help@billo.app . More on our Refund Policy .