FAQs Archive - Page 18 of 21

Q: What is Giveaway and Payout?

Giveaway is the value of the products you’re given to create content for the task. Payout is the money reward for the content you’ve created or posts you’ve published.

Q: The task shows that I am late to upload, but I haven’t received the product yet, what should I do?

Please reach out to us via “Chat” in the app, so we can check what’s going on.

Q: I’ve uploaded the wrong video. How can I change it?

Tap on the video you want to remove and you’ll see “Delete” and “Show” buttons appear. Delete the video and upload the correct one.

Q: What is an aspect ratio?

The aspect ratio of a video is the ratio of its width to its height. Each task has specific requirements for it and you can always look it up on the task description. They vary in between these: 9:16 – vertical, ↔️ 16:9 – horizontal, ???? 1:1 square, 4:5 vertical.

Q: How will I get the product for the task?

It will be delivered to your address provided on your Billo profile. Make sure you’ve entered it correctly.

Q: I was invited to a complete a task, but I can’t see it in the task list. What do I do?

Please reach out to us via “Contact Us” in the app, so we can check what’s going on.

Q: How do I know if there’re new tasks available?

You’ll receive a notification as soon as there’s a new task for you to participate in. Make sure you allow Billo.app to send you notifications, so you won’t miss any.