FAQs Archive - Page 4 of 24

Q: How much should I include in the script?

Keep your UGC Facebook ads script short and focused. Aim to communicate one strong key idea combined with a clear CTA, so that every second drives the message forward. To make scripting even easier, Billo’s Winning Structures help you quickly combine hooks, concepts, and CTAs into engaging, high-converting Facebook video ads.

Q: Can I discuss my needs with a Billo representative?

Email us at packs@billo.app and we will advise you on your specific situation, helping come up with the best possible solution based on your marketing needs.

Q: Can I order a bigger Pack?

If you need a bigger Pack that is not listed in this page, please contact us at packs@billo.app and we will do our best to find a possible solution based on your requirements.

Q: Where can I view my Billo balance?

Log in into your Billo account and click the arrow next to your profile in the top right corner. Then select “Wallet” and you will see the funds you have in your Billo balance.

Q: Is my pack refundable?

Yes, we offer a money-back guarantee if you are not able to select a creator within 30 days of your first task creation. For larger packs, you can enjoy an enhanced refund policy and get a full refund within 30 days, no questions asked. Request a refund by contacting Customer Support through our in-platform chat or via email at help@billo.app . More on our Refund Policy .

Q: How do Billo packs and balance work?

Once you purchase a pack, the funds are added to your Billo balance. You can then use the balance every time you place an order on Billo.

Q: Will I be able to provide a script and guidance to the creator?

Yes, Billo allows you to have as much control as you want. You can either choose from our winning structure templates, give creative freedom to the creators, or set up every scene in the video yourself.