Request a refund by contacting Customer Support through our in-platform chat or via email at help@billo.app. More on our Refund Policy .

Credit packs and The TikTok Ultimate pack have a longer validity period of 1 year, starting from the date of purchase. For all other packs, the credits are valid for a period of 3 months, also starting from the date of purchase.

After placing an order, you will receive a promo code that should be entered when submitting tasks for videos and additional services included in your pack. The promo code will be displayed upon checkout. How to use promo codes?

Billo packs provide a convenient and cost-effective way to access a variety of video options. Whether you need eCommerce videos, TikTok content, or customized Shopify videos, our packs offer discounted prices and increased value. With packs, you can get more videos while paying less, allowing you to expand your content library and engage your audience effectively.

FAQs Archive - Page 5 of 21

Q: Is Billo suitable for my product/service?

You can use Billo to order videos for almost any product or service. The main categories that Billo is suitable for are cosmetics, consumer goods, apps/digital services, apparel, health, fitness, food and beverages, children's products, and pet products.

Q: Can I discuss my needs with a Billo representative?

Please ping us at packs@billo.app , and we’ll guide you through our past experiences with similar companies, analyse your exact situation, and come up with the best possible solution.

Q: Where can I see my balance?

To view your credit balance, simply go to your brand’s Billo account and navigate to the “Tasks” section. There, you’ll find a banner that displays your remaining credits.

Q: What packs can be used for?

Credit packs provide the flexibility to be used for any order on Billo, except for purchasing additional packs. On the other hand, our custom packs are specifically designed to cater to the specific video types, durations, and additional services outlined in the chosen pack structure.

Q: What is Billo’s Stock UGC Library like?

Our Stock UGC Library is vast and diverse, offering a wide range of video assets that subscribers can use in their content. Find all sorts of short clips featuring a wide range of categories, video types, keywords and other variables to perfectly match your next marketing campaign.