Billo Pack Expiration Policy

• All Packs expire 12 months after purchase date, unless specified differently in our sales message to you*, and cannot be used nor refunded after this period expires**
• Billo’s refund policy applies to pack purchases
• In case of a refund, we will refund the monetary amount of the remainder of the purchased pack but not the value provided. A 25% administration fee will be deducted.

Please refer to Clause 6.9 “Terms for Packs” of Billo’s Terms of Service if unsure about Pack expiration dates.

If you have any questions, reach out to us by sending a message to [email protected].

* A longer Pack expiration promise must be backed by a screenshot.