Billo Refund Policy

Last updated: 9 November, 2023

You are eligible for a credit if you are not able to select a creator within 30 days of your task creation.

No credits or refunds can be granted after the above-mentioned 30-day period. 



  • All Credit Packs expire 12 months and all Custom Packs expire 3 months after purchase date and cannot be used nor refunded after this period expires.
  • Billo’s refund policy applies to pack purchases. 
  • In case of a refund, we will refund the monetary amount of the remainder of the purchased pack but not the value provided. A 25% administration fee will be deducted. 
  • No reimbursement can be made in case you submitted your task before Pack Purchase and decided you wanted to apply your Pack code afterwards.

Check Credit expiration policy for more information.

If you have any questions, reach out to us by sending a message to [email protected].