Frequently Asked Questions

How can we help you?

We understand that you may have some questions, which is why we’ve prepared this FAQ section, where you will find most of the answers. If you still can’t find the answer to your question here, you can always contact us via the live chat function or by e-mail at [email protected]

Stock videos

Can I customize and edit the videos?

Yes, you can customize and edit the videos from our stock video library. We encourage you to do so! Our goal is to provide you with a wide range of high-quality user-generated footage that you can adapt to your specific needs. Whether you want to trim the length, add text or graphics, adjust colors, apply special effects, or combine them with your own footage - feel free to explore the editing options and unleash your creativity.

Can I choose the aspect ratio of stock videos?

Certainly! When it comes to the aspect ratio of our stock videos, we offer flexibility in your options. You have the choice to select the 9:16 aspect ratio, which is ideal for vertical or portrait-oriented videos commonly used on social media platforms. If you prefer a different aspect ratio or require versatility in your projects, we provide a convenient option to download the whole package. This package includes four aspect ratio options: 9:16, 4:5, 1:1, and 16:9, catering to different platforms and creative needs. With these options, you can confidently choose the aspect ratio that best suits your project and seamlessly integrate our stock videos into your productions.

What is the difference between verbal and non-verbal videos? How can I use these?

A verbal video is when the creator speaks and delivers phrases that serve as hooks, call-to-actions (CTAs), or testimonials. It's an effective method to add diversity and experiment with different approaches in your videos. By including spoken elements, you can engage your audience and build a stronger connection.

On the other hand, a non-verbal video tells a story through visuals. It can show the creator performing actions, capturing B-Roll footage, or expressing various emotions. Non-verbal videos are perfect for seamlessly blending with your own content, allowing you to incorporate add-ons like captions and create visually captivating material that effectively communicates your message.

Both verbal and non-verbal videos offer unique ways to communicate with your audience and can be strategically used based on your goals and the type of content you want to create.

How do I search for relevant clips?

There are two easy ways to find relevant clips:

  • Use the search bar at the top of the library and enter keywords related to what you're looking for. Enter keywords that are related to what you would like to find, such as product type, depicted actions, emotions, specific words, and more.
  • Alternatively, you can browse the library by selecting a specific product category from the menu.

Once you receive the search results, you can further enhance your search by applying filters. You have the option to filter by the creator's gender, age, and ethnicity, as well as choose between verbal and non-verbal clips.

Do you offer editing services to merge and edit different stock clips?

Currently, we do not offer editing services to merge and edit different stock clips.

Can I order custom videos from stock creators?

You can order custom videos directly from our talented creators on the Billo platform. Just head over to and create a task with your specific requirements. Our creators are ready to bring your vision to life and deliver a custom video that perfectly suits your needs. Get started today and enjoy a personalized video experience with our amazing creators!

You can learn more about this here:

What is the quality of the footage?

The videos and images on our site are optimized for faster and smoother scrolling, which may result in slight compression. However, when you click the download button, rest assured that you will receive the original high-quality file directly to your device.

How can I remove the watermark?

When you purchase and download the video to your device, the downloaded file will be watermark-free. You can enjoy the content without any watermarks.


What payment methods do you accept?

Billo accepts all major credit cards.

Do you have any volume discounts?

If you are considering placing an order for more than 50 videos, we invite you to get in touch with us at [email protected] to discuss the possibility of volume discounts. Our team will be more than happy to discuss your specific needs and provide you with information about the volume discounts available.

Licencing / copyrights

Can I use content from a user-generated stock content library for commercial purposes?

Yes! Once you've acquired the license for a stock video, you can incorporate it into your creative works, whether they are commercial projects, personal projects, or any other type of production.

Is there a time limit on the usage of a video?

Yes, each video you download has a specific time limit for usage. If a specific period is not mentioned on the product page, the default term is 6 months. Once this time period ends:

  • the rights granted to you for that video will expire,
  • you should stop using the video immediately.

If you wish to continue using the video after the term has expired, you’d have to renew your license.

What can’t I do with stock clips?

There are a few restrictions on what you can do with stock clips:

  • You cannot claim the videos or images as your own work or sell them as your own.
  • You cannot display the content as an online "gallery" where third parties can search and select from the stock clips.
  • You cannot use the content to develop a product directly or indirectly competing with Billo Stock.

These limitations help maintain the integrity of the stock library and ensure fair usage for all users.

Become a creator

How can I become a stock video creator?

To become a stock video creator, you’d have to be a creator on Billo Creator app first. 

Once you pass the approval process, you will be able to participate in stock opportunities as well as create custom videos for brands.

For more information and detailed guidelines on becoming a creator, please visit our website at If you have any questions or require further assistance, feel free to contact us at [email protected]. We're here to help!